Commitment

At Pioneer Homecare we aim to deliver care with a personal touch. There is no task too big or small that we cannot assist you with. It is a core value of our company that each client is living well in the community with a little help when needed.

What differentiates our staff is their passion for not only serving the physical health care needs of our client, but also understanding and caring for their emotional needs. They also recognise and acknowledge the needs of our client’s families.

We recognise that each client has individual needs.

We treat each Client with the highest level of dignity and respect.

In the absence of strong guidelines in the largely unregulated market of Homecare in Ireland, Pioneer Homecare has a strong focus on delivering a quality service. Our experience in the Nursing Home sector, which is highly regulated, has driven us to continue our strong focus on quality service delivery through our Homecare business.

Our commitment is to build professional relationships with the clients GP, Public Health Nurses, Community Response Teams, Acute hospital services and any other service required. Our qualified Nurse Care Manager will manage these relationships with a professional service level of documentation and follow up. We work closely with the Client’s family in order to maximise the service we provide.

Pioneer Homecare Owner Lands Major All-Star Accolade

Louise Whelan has been named All-Ireland All-Star Homecare Business Personality 2021

Business All Star Accreditation is an independently verified standard mark for indigenous businesses, based on rigorous selection criteria. The Accreditation is overseen by the prestigious All-Ireland Business Foundation, whose adjudication panel is chaired by Dr Briga Hynes of the Kemmy Business School at the University of Limerick and Kieran Ring, CEO of the Global Institute of Logistics.

This is a fantastic achievement for Louise who has shown unwavering commitment to meeting The Highest Standards Of Performance & Care in the homecare industry.

Pioneer Homecare is a family owned Irish company that aims to provide the highest level of personalised care to each of its clients who continue to live their lives independently in their own homes.

In the absence of strong guidelines in the largely unregulated market of Homecare in Ireland, the company has a strong focus on delivering a quality service.

Pioneer Homecare staff are distinguished by their passion, understanding and caring in serving the emotional needs of their clients as well as caring for their physical needs.

Speaking after today’s announcement Pioneer HomeCare owner Louise Whelan said:

“I am so thrilled and humbled to have been accredited as the AIBF Home Care Personality of the Year. I would like to thank the adjudication panel for bestowing the honour upon me, and also commend my entire team, who make what is an incredibly challenging job, a real joy each day.

To be able to serve the community each and every day is a rare gift, best approached with patience, empathy and good humour and it is my great pleasure to be able to do so with such an inspiring team of individuals. This accreditation means so much and I am very grateful to have been considered for the honour.”

Kieran Ring, Deputy Chair on the Adjudication Board said in support of the announcement:

“This certificate verifies that Louise Whelan of Pioneer Homecare has achieved All-Ireland All-Star Homecare Business Personality 2021 Accreditation. Louise Whelan is passionate about the home care industry & committed to ensuring that the highest standards of performance & care are met, enabling people to live happy/healthy lives in their homes and communities. Louise is a hands-on managing director, who leads from the front and inspires pride in Pioneer Homecare's organisational values and mission. The accreditation is in recognition of Louise's outstanding contribution to quality and standards in the homecare sector.”

Dr Hynes said the Accreditation, which is now held by over 450 firms, is needed by the thousands of small and medium businesses which operate to their own standards, but have nothing to measure them by.

“We evaluate a company’s background, trustworthiness and performance, and we speak to customers, employees and vendors. We also anonymously approach the company as a customer and report back on the experience. The business goes through at least two interviews and is scored on every part of the process against set metrics”, she says.

The All-Ireland Business Foundation is a national body which accredits best-in-class Irish businesses as Business All-Stars. The Foundation also oversees the All-Ireland Business Summit while promoting peer dialogue amongst our members on an ongoing basis. The process to select the next group of Business All-Star accredited companies has begun and further information is available at businessallstars.ie

Nurses, Client Care Managers & Client Care Supervisors

Our Client Care Managers come from highly trained backgrounds from Nursing or Social care. Each client’s needs are assessed by our Client Care Managers and their care is reviewed every one to three months according to their needs or dependency.

Calls are monitored using an advanced clock-in system through our Customer Relations Management system.

Nurse Managers

We know the key to running a successful case depends on the carefully selected and highly qualified team we have built around us. Our aim is to deliver an outstanding service with a friendly smile.

Standards of Care

All of our carers undergo a rigorous selection process that includes reference checking and Garda vetting. We provide on-going support and training to our carers so they can meet the requirements of QQI level 5 accreditation. Our carers are supported in their roles by our Client Care Managers and our carers undergo regular reviews and spot-checks of their work to ensure our high quality promise is never compromised.