We have developed our Care Tracker Service to provide reassurance that the service arranged and being paid for is also being delivered.
This service allows you to log on whenever you like, to check when the carer has visited your loved one’s home, and at exactly what times. It also allows you to see what visits are scheduled for the next few days.
Care Tracker can be accessed by as many family members as required, and there is no extra charge for using this service.
In the unlikely event that a carer does not arrive at an appointment on time, the Care Tracker system will automatically notify our administration team within ten minutes to ensure the issue is resolved immediately.